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Encalm Digitises IGI Airport Hotel
Hotelogix announced that Encalm Hospitality, the operator of the transit hotel at New Delhi’s Indira Gandhi International Airport (IGI) has implemented its enterprise-level Hotel Property Management System (Hotel PMS) to digitise operations.
Encalm Hospitality manages premium lounges, transit hotels, meet-and-assist services, and concierge offerings at IGI Airport. The company has established itself as a prominent player in enhancing passenger experiences at major airports across India, including Delhi, Hyderabad, and Goa, with plans for expansion both domestically and internationally in the coming years.
Airport hotels like Transit by Encalm cater to business travellers, airline crews, and passengers during layovers or delays. In this context, selling rooms by the hour enables them to sell the same room multiple times within 24 hours, boosting both occupancy and revenue.
Vikas Sharma, Group Chief Executive Officer, Encalm Hospitality, said, "We chose Hotelogix because it understands the pulse of airport hospitality. Hotelogix offers everything that we need to manage end-to-end operations at our properties, including hourly business. It enables us to centrally manage our growing properties at and near airports and gives us the agility and control we need to serve modern travellers more efficiently."
As more travellers in India and around the world seek affordable and flexible accommodations due to their unpredictable travel schedule, the hourly booking market is projected to grow from USD 16.67 billion in 2019 to USD 25.62 billion by 2027. In India, about 15 per cent – 20 per cent hotels, mainly near airports, railway stations, and corporate hubs, are now selling rooms by the hour, and the trend is expected to become mainstream very soon.
Sivaprasad Gangadharan, Chief Sales Officer, Hotelogix, added, “Airport hotels like Encalm thrive on enhancing guest experiences by efficiently managing their hourly business. As their technology partners, we are committed to empowering them to transform the airport stay experience for millions of travellers, setting new standards in hospitality."
