India’s Major Airports Face Check-In Disruptions After Microsoft Windows Outage

Airlines Implement Manual Check-In After System Outage

Several airports in India experienced disruptions to check-in systems on Wednesday morning due to a Microsoft Windows service outage that affected IT services and airport operations.

According to information shared with passengers at Varanasi airport, “Microsoft Windows reports major service outages globally. IT services/check-in systems at airports are impacted.” The message stated that airlines had adopted manual check-in and boarding procedures to maintain continuity.

The disruption affected at least four airlines, including IndiGo, SpiceJet, Akasa Air, and Air India Express, resulting in flight delays.

A source confirmed that some departures had been delayed due to the system outage. Airline staff were directed to process passengers manually to manage queues and boarding schedules.

Delhi International Airport Limited said in a post on X, “Some domestic airlines are currently experiencing operational challenges, which may lead to delays or schedule challenges. Our on-ground teams are diligently working with all stakeholders to ensure a seamless and efficient passenger experience.”

Airport authorities stated that they were working to resolve the challenges and support travellers while services were being restored.