IndiGo partners with Infiniti’s GroupRM Solution To Enhance Group Travel Experience

India’s leading airline, IndiGo, has taken a major step forward in improving group travel experiences by partnering with Infiniti Software Solutions Pvt Ltd, a global expert in airline revenue management technology. This collaboration introduces Infiniti’s innovative GroupRM platform — a cloud-based system designed to streamline bookings, automate processes, and deliver a more personalised, efficient service for group travellers.

Responding to the rising demand for seamless group travel, this state-of-the-art platform is now fully integrated into IndiGo’s operations. Built to handle high volumes while simplifying booking procedures, it boosts efficiency, speeds up response times, and ensures a smoother experience for all group customers.

Since its inception, IndiGo has been committed to making air travel affordable, punctual, courteous, and hassle-free. This new partnership with Infiniti further underlines that dedication by offering an improved and more convenient journey for group travellers.

Abhijit Dasgupta, Senior Vice President - Planning & Revenue Management, IndiGo, said, “Continuous innovation to deliver affordable fares and a hassle-free customer experience lies at the core of IndiGo’s philosophy. Through this collaboration with Infiniti, and the adoption of GroupRM, we’re not just streamlining our group booking processes — we’re fundamentally enhancing how we interact with and serve our group customers. This cutting-edge platform empowers us to deliver faster, smarter, and more personalised booking experiences tailored to the unique and evolving needs of group travellers. This partnership reflects our commitment to innovation and customer satisfaction, ensuring seamless journeys for all, and is a great fit for our long-term vision for a next-gen digital ecosystem.”

Commenting on the collaboration,  Ananth Narasimhan, CEO of Infiniti Software Solutions said, “Partnering with IndiGo represents a significant milestone for Infiniti. Their progressive outlook and unwavering commitment to customer experience align seamlessly with our mission. GroupRM is engineered to elevate operational agility and passenger satisfaction — two critical pillars in today’s competitive aviation industry.”

Key Benefits of the Platform:

• Faster Response Times:Automated booking workflows mean quicker turnaround and improved customer satisfaction.
• Operational Excellence:Reduces manual tasks, allowing teams to focus on delivering exceptional service.
• Scalability for Peak Periods:Handles increased booking volumes during holidays, festivals, and special events without compromising efficiency.
• Dynamic, Adaptive Pricing:AI-driven pricing adjusts in real time to market demand and customer profiles.
• Passenger-Centric Insights:Advanced analytics enable personalised offers based on travel habits and group profiles.

This partnership marks a new chapter in IndiGo’s ongoing pursuit of innovation, making group travel smoother, smarter, and more satisfying than ever before.