Saudia Named ‘Best Airline Staff Service’ at 2025 Skytrax Awards

Saudia, Saudi Arabia’s national flag carrier, has been honoured with the ‘Best Airline Staff Service’ award at the prestigious 2025 Skytrax World Airline Awards, held recently at the 56^th edition of the Paris Air Show 2025 in the renowned Air and Space Museum. The airline has also improved its global ranking by three places, now standing at 17^th among the world’s leading airlines — a position gained through a meticulous voting process involving millions of travellers worldwide.

This accolade recognises the exceptional dedication and performance of Saudia’s team across every stage of the guest journey. From smooth ground services to onboard experiences infused with genuine Saudi hospitality, Saudia staff have played a crucial role in enhancing customer satisfaction, fostering brand loyalty, and raising service standards.

Engr Ibrahim Al-Omar, Director General of Saudia Group, said: “This award reflects the dedication of our incredible frontline team and the trust of our guests. Rising from 82nd to 17^th in the Skytrax World Airline Rankings is a proud milestone—but it’s just the beginning. With bold investments and a clear vision, we’re on a journey to become one of the world’s leading airlines.”

Edward Plaisted, CEO of Skytrax, also commented, “We are pleased to present Saudia with the award for Best Airline Staff Service in the Middle East at the 2025 World Airline Awards. The airline’s cabin and ground staff maintain a service style that is both composed and welcoming, and this is delivered consistently by a multi-national team that brings a range of cultural strengths to the customer experience. It is this blend of professionalism and warmth that continues to leave a lasting impression on passengers.”

Over recent years, Saudia has seen remarkable progress, rising from 82^nd place in 2017 to 20^th in 2024, and now achieving 17^th place in 2025. This upward trajectory aligns with the airline’s recognition as the ‘World’s Most Improved Airline’ for four consecutive years by Skytrax.

The award also underscores Saudia’s commitment to the National Transport and Logistics Strategy and the National Aviation Strategy, both of which aim to position the Kingdom as a global hub by boosting connectivity, tourism, entertainment, sports, and the Hajj and Umrah sectors.

As part of its long-term vision, Saudia is undertaking its most ambitious investment programme ever to elevate the passenger experience. Key initiatives include expanding its international network, doubling the size of its fleet, and introducing fully redesigned cabins featuring advanced seating, cutting-edge inflight entertainment, and high-speed connectivity — all designed to surpass guest expectations and strengthen the Kingdom’s presence in global aviation.