SriLankan Airlines' Airport and Ground Services Launches Self-Check-In For Partner Airlines

SriLankan Airlines' Airport and Ground Services has introduced self-check-in facilities for partner airlines at Bandaranaike International Airport. The expansion includes twenty new kiosks installed last month, bringing the total to twenty-eight units.

The service allows passengers to check in, select seats, print boarding passes and generate baggage tags without queuing at traditional counters. Currently, fifteen per cent of SriLankan Airlines passengers use the self-service option at Colombo airport.

Deepal Pallegangoda, Head of Airport and Ground Services at SriLankan Airlines, said: "We are thrilled to offer the self-check-in option to our customer airlines, whose passengers account for around 60% of all passengers we handle. Our aim is to create a seamless travel experience for all passengers checking out of Colombo, which averages over 300,000 each month. Our enhanced self-check-in facilities will further support the airport's capacity enhancement efforts, while reaffirming SriLankan Airlines' prominent position in advancing digital airport solutions in the region."

The system aims to improve terminal efficiency during the winter season, when Sri Lanka expects over 300,000 tourists in December alone.

Since its launch in 2023, the self-check-in kiosk facility has seen a strong uptake, with an increasing number of travellers opting for self-service over traditional counters. Currently, 15 per cent of SriLankan’s passengers flying out of BIA use the kiosks, helping ease congestion at the departure terminal. The facility enables passengers to bypass queues and complete their check-in independently by selecting seats, printing boarding passes and generating bag tags in just a few simple steps.