SriLankan Cargo Secures ISO 9001:2015 Certification for Quality Excellence

SriLankan Cargo, the air freight division of SriLankan Airlines, has attained the ISO 9001:2015 Quality Management System (QMS) certification for its cargo ground handling operations at Bandaranaike International Airport (BIA). This achievement underscores the airline’s ongoing commitment to delivering high standards across all aspects of cargo services. The certification, awarded by the internationally accredited Sri Lanka Standards Institution (SLSI), confirms that SriLankan Cargo’s terminal operations, import and export handling, warehousing, and documentation processes comply with the highest standards of quality, compliance, and efficiency.

Chaminda Perera, Head of Cargo at SriLankan Airlines, stated, “Achieving ISO 9001:2015 is a testament to our dedication to maintaining world-class standards in cargo ground handling. It reflects the tireless efforts of our cargo and ground operations teams to ensure efficient and customer-focused service delivery, as well as the strategic process improvements, employee training and strong quality assurance practices we uphold.”

The ISO 9001:2015 standard is recognised worldwide for its emphasis on core quality management principles such as customer satisfaction, leadership, risk-based thinking, and ongoing process improvement. It covers all activities undertaken by SriLankan Cargo, from export acceptance and import delivery to transit cargo processing, handling of specialised cargo like live animals, perishables, valuables, and dangerous goods, as well as documentation control.

This milestone aligns with SriLankan Cargo’s broader strategy to strengthen its cargo services, foster global trust, and support Sri Lanka’s role as a regional logistics hub. It reaffirms the airline’s steadfast commitment to excellence, safety, and customer satisfaction within the global air cargo sector.

SriLankan Cargo has established connections for shipments across the Middle East, Europe, South Asia, Southeast Asia, the Far East, and Australia, with an online network covering over 30 destinations in 21 countries and an extensive offline network extending to hundreds of additional cities worldwide. By leveraging road and partner networks, SriLankan Cargo offers customers the flexibility to move cargo beyond the airline’s direct routes. Equipped with premium storage facilities and advanced cargo handling equipment, SriLankan Cargo remains a comprehensive solution for all types of consignments.