TCS Extends Long-Standing Partnership with Virgin Atlantic to Support Digital Transformation

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global provider of IT services, consulting, and business solutions, has renewed its seven-year strategic partnership with Virgin Atlantic, the UK-based premium long-haul airline. The collaboration aims to further develop Virgin Atlantic’s technological infrastructure to support its digital transformation efforts.

As part of this engagement, TCS will modernise Virgin Atlantic’s core technology operations through the deployment of a cloud-first, AI-enabled digital core. This initiative aims to improve operational resilience, scalability, and business agility. A key feature of the project is the creation of an advanced Technology Command Centre, co-developed with TCS, which will provide real-time insights to optimise decision-making, streamline processes, and support staff with relevant, up-to-date information.

The upgraded systems are expected to enhance both customer and crew experiences, facilitating more sustainable and efficient journeys while enabling hyper-personalised service at every touchpoint.

Oli Byers, Chief Financial Officer, Virgin Atlantic, said, "We exist to make our customers smile, it’s that simple. As we look ahead to this next phase of our digital transformation, technology will enable us to deliver smarter, simpler, and more memorable experiences. TCS has been a partner for more than two decades and together we’ll continue to build towards our vision of becoming the most loved travel company, powered by AI technology to modernize our systems, drive efficiency and deliver for our customers.”

Amit Kapur, Country Head - UK & Ireland, Tata Consultancy Services said, “At TCS, we believe being perpetually adaptive is a necessity in today’s dynamic business landscape. Our two-decade partnership with Virgin Atlantic is a testament to a shared vision. By combining our deep aviation expertise with advanced capabilities in data, AI, and engineering, we’re helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel.”

TCS will leverage its proprietary solutions, including TCS Cognix™ and TCS AI WisdomNext™, to accelerate the airline’s digital transformation, focusing on building a resilient digital core capable of supporting ongoing innovation. The programme will be delivered by a dedicated team of TCS specialists with deep familiarity of Virgin Atlantic’s operational environment.

Having supported Virgin Atlantic for over twenty years, TCS has contributed significantly to the airline’s digital initiatives across crews, cargo, engineering, and enterprise systems. The extended partnership affirms a continued focus on innovation and efficiency in the airline’s operations.