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In light of the recent tragedy in Pahalgam, Cox & Kings has announced a policy allowing travellers to cancel or reschedule their Kashmir trips with a full refund, no questions asked. This initiative aims to prioritise the safety and emotional well-being of customers amid the ongoing crisis.
Travellers with existing bookings can choose to adjust their plans without incurring any fees, and the company is also providing assistance in finding alternative destinations to ensure an uninterrupted holiday experience.
Karan Agarwal, Director of Cox & Kings, expressed condolences for the families affected by the tragedy, emphasising,“This is a moment that calls for compassion over commerce. What happened in Pahalgam is heartbreaking. Our thoughts are with the families who’ve lost their loved ones, and with everyone in Kashmir who’s been affected by this tragedy. At Cox & Kings, we understand that safety and peace of mind come before everything else. That’s why we’re offering a full refund and rescheduling no questions asked policy to any traveller who wishes to cancel their Kashmir bookings with us. It’s a small step, but one we believe is necessary to show respect, care, and solidarity.”
As a long-standing travel brand, Cox & Kings remains dedicated to supporting travellers in navigating these uncertain circumstances.