VFS Global Acquires Majority Stake In Brazil’s CiX To Boost LATAM Citizen Services

VFS Global has announced the acquisition of a majority stake in Brazil-based CiX Citizen Experience. This move strengthens VFS Global’s footprint in Latin America and marks a strategic expansion of its public service capabilities.

Founded in 2008, CiX has become a pioneer in digital and physical citizen services, operating over 250 service centres across Brazil. With a portfolio of more than 200 services provided to states and municipalities, CiX has served over 150 million citizens—issuing 30 million ID cards and 20 million driver’s licences. Its presence in key regions such as São Paulo, Rio de Janeiro, and Ceará further amplifies its reach.

By integrating CiX’s innovative, AI-driven platforms with VFS Global’s international network, the partnership promises next-generation service delivery for governments and citizens alike. This acquisition is set to drive enhanced citizen engagement, accessibility, and operational efficiency across the region and beyond.

Zubin Karkaria, Founder & Chief Executive Officer, VFS Global, added, "We are very pleased to have concluded this strategically important acquisition which will be value accretive for both companies – for CiX Citizen Experience and for VFS Global. VFS Global operates in 158 countries, serves 69 client governments and has a workforce of nearly 13,000 people from 153 nationalities. Access to all of this, and our technological capabilities, will provide the launchpad for CiX Citizen Experience in its next phase of growth to become a global powerhouse. Our collaboration will transform citizen services world-wide, driving efficiency and inclusivity. It highlights VFS Global’s commitment to innovative solutions that enhance citizens' quality of life and build renewed trust in governments." 

With over 3,500 centres across 158 countries and more than 309 million applications processed since 2001, VFS Global continues to redefine secure global mobility. Recent contracts with the UK, Australia, and other European governments reaffirm its position as a trusted leader in the space.